IEVISION IT Services Private limited is the best IT Training and Certification provider accredited by AXELOS - PEOPLECERT, EXIN, IGC, APMG International, ISTQB & PECB (Professional Evaluation and Certification Board).
IEVISION IT services Pvt Ltd,
7, Bilvakunja Apartment,
Bhandarkar Road, Pune - 411004
+9196046441000, +919604664000 info@ievision.org

ITIL Service Strategy

  • AXELOS- PEOPLECERT Accredited Training Organization
  • Accredited ITIL Expert Trainer & Consultants with 15+ Years of Experience
  • Course Fees Includes the Certification Cost
  • 98% Passing Rate
  • Gain 3 Credits towards ITIL® Expert Certification
  • 45 PDU Certificate
  • Downloadable Courseware



UPCOMING BATCHE(S) IN "PUNE" (change city)

Date Time Course Type Price Option
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Strategy Principles
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks.
In addition the training for this certification should include examination preparation, including a mock examination opportunity

 This unit introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT. Be able to  understand and   describe:-
 The logic of value-creation within the context of the ITIL Service Lifecycle.
 Capabilities and resources.
 Service provider types, and be able to choose between the types.
 Dynamics of a service model based on the concept of value networks.
 Strategic perspectives, plans, positions and patterns as applied to service management and IT in their own organization.
  • Learn how to successfully implement ITIL Service Strategy best practices
  • Define services, market spaces, customer assets and service assets within Service Strategy
  • Conduct Strategic Assessments and understand how to manage demand for IT Services
  • Drive strategy throughout the Service Lifecycle leveraging Service Portfolio Management
  • Evaluate Service Strategy using Critical Success Factors, business potential and risk assessments
  • Learn the knowledge required to pass the ITIL Intermediate Service Design Exam
  • Gain an additional 3 credits towards your ITIL Expert certification status
  • Introduction to service strategy 
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks. 
  • Exam Duration: 90 Minutes 
  • Exam Format: Multiple Choice, scenario based gradient scored question 
  • Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. 
  • Exam Pass Mark: 70% 
  • Level of Qualification: Expert 
  • Electronic Devices Permitted: No 
  • Open Book: No 

Exam Language

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese
  •  IT Professional (Systems, Network, Application, Voice) 
  • Technical Executives, SMEs & Managers
  •  IT & Business Supervisory staff
  •  Team leaders
  •  Service designers
  •  IT architects
  •  IT planners
  •  IT consultants
  •  IT security managers
  •  Business Leaders
  •  Business Managers
  • 15 +Yrs. Accredited Trainer of experience trainer delivered over 6000 + 
  • AXELOS Accredited Training and Certification Provider 
  • EXIN, PEOPLECERT & APMG Accredited Trainer 
  • ITIL 2011 Accredited Courseware 
  • International IT Service Management Trainer & Consultants 
  • On ground and practical IT Service Management deployment challenges & solutions 
  • ITIL Strategy Templates
  • Business Case Formulation guidelines 
  • Excellent Pre & Post Professional Training Support 
  • Career Development Counselling for Professionals
  •  Very Affordable Pricing with high Quality Training 
  •  100% Certification Warranty based on Quality of training (if fail, IEVISION will re-pay the certification cost)
  •  You will learn How to build the business case on various areas and drive the ROI for your organization & clients!
  •  11000+ Professionals Trained from most of the leading companies in India & international like IBM, Infosys, Allscripts, TCS, Wipro, KPIT Cummins, HP -Mphasis, Persistent, ATOS, Mahindra Satyam, Accenture, etc..
  •  Value for Money (not just a piece of paper i.e. called as Certificate) 
  •  Immediate Result, Online Certificate in 48 Hours.


Mohammed Iqbal Shaikh Technical Manager at Persistent Systems Ltd

The training on IT Service Strategy was highly interactive which surely has helped the team attending the session. Mahesh is highy knowledgeabe on the subject and helped explain the processes with practical day to day examples. Thank you Mahesh.

Radha Tripathi Consultant at Infosys Ltd

Thank you Mahesh sir for the excellent way of delivering and helping to understand the concepts practically us on Service Strategy. A big thanks once again.

Abhishek Bhosale Sr Supervisor at Emirates Airlines

Mahesh Pande has done a fantastic job by teaching ITIL Service Statergy. Concepts which are followed in every IT organisation are made more clear and more defined in a format which a IT professional would understand with live examples and not only followed by a book. Mahesh and Team in IEVISION are doing a fantastic job! Keep it up!!! and keep us training for our better future. The quote which is in the office is clearly delivered by Mahesh & Team \"Design your Life & Create your destiny

Md. Masud Rana Systems Engineer at icddr,b

It was as interesting session. We enjoy a lot. Now we understand ITIL service Strategy . Its process, Procedure, objective, activities now we understand and we will deploy ITIL in our organization.


Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.

Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation. 

There is no eligibility criteria for ITIL Service Strategy  Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.

Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.

Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.

Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions.  Training focus more on participants understanding on all processes by relating to industry specific examples.

99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.

Yes, IEVISION offers discount for a group of 3+ Professionals

  • Classroom
  • Virual Classroom- Lead Instructor

Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals

Virtual Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Pre-courseware, Soft Copy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy.

Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Accredited Hardcopy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy, 2 Days Delicious food & refreshments.

ITIL Service Strategy  Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.

You need Computer with good Internet connection to attend the virtual classroom program.   

Yes. You can 100% Cancel the booking. Please follow the cancellation policy 

No, ITIL Service Strategy Certifications has no expiry. Once a candidate is certified, it is be valid throughout.

  • 3-5 Member 5%
  • 6-8 Member 10%
  • 9+ Member 15%


11000 +

Professionals Trained