IEVISION IT Services Private limited is the best IT Training and Certification provider accredited by AXELOS - PEOPLECERT, EXIN, IGC, APMG International, ISTQB & PECB (Professional Evaluation and Certification Board).
IEVISION IT services Pvt Ltd,
7, Bilvakunja Apartment,
Bhandarkar Road, Pune - 411004
+9196046441000, +919604664000 info@ievision.org

ITIL Service Operation

  • AXELOS- PEOPLECERT Accredited Training Organization
  • Accredited ITIL Expert Trainer & Consultants with 15+ Years of Experience
  • Course Fees Includes the Certification Cost
  • 98% Passing Rate
  • Gain 3 Credits towards ITIL® Expert Certification
  • 45 PDU Certificate
  • Downloadable Courseware



UPCOMING BATCHE(S) IN "PUNE" (change city)

Date Time Course Type Price Option
  • Service Operations module will certainly help you understand the very important and every day challenging processes like
  • Incident Management
  • Problem Management
  • Access Management
  • Event Management
  • Request Fulfillment
  • Deep knowledge about 4 functions in IT i.e.
  • Technical Service Management
  • Application Management
  • IT Operations Management
  • Service Desk
  • Gain Detailed Understanding on Implementation Consideration & Technology Requirement
ITIL set of best practices, public framework developed by the cabinet office of UK Government. ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
A uniquely designed ITIL Service Operations training program prepares candidate to practically utilize the key ITIL processes like Incident Management, Problem Management, Access Management, Request Fulfillment & Event Management. How to organize the service operations, implement service operations processes, challenges of implementing, how will you transform the designed process in an Automated tool. In short this program will build your capability for a long term and give you an edge in the industry.
  • Learn how to successfully implement ITIL Service Operation best practices
  • Learn how to provide efficient and effective delivery and support of IT Services
  • Understand how to provide value to the customer, service provider and IT organization
  • Learn how to plan, implement and optimize ITIL Service Operation processes
  • Learn the knowledge required to pass the ITIL Intermediate Service Operation Exam
  • Gain an additional 3 credits towards your ITIL Expert certification Status
  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks
  • Prerequisites: Hold an ITIL v3 Foundation Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • Format of ITIL 2011 Service Operation certification exam,
  • Exam Duration: 90 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Exam Pass Mark: 70%
  • Level of Qualification: ITIL Intermediate
  • Electronic Devices Permitted: No
  • Open Book: No

Exam Language

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese
  •  IT Professional (Systems, Network, Application, Voice) 
  •  Technical Executives, SMEs & Managers
  •  IT & Business Supervisory staff
  •  Team leaders
  •  Service designers
  •  IT architects
  •  IT planners
  •  IT consultants
  •  IT security managers
  •  Business Leaders
  •  Business Managers
  • PEOPLECERT, EXIN, APMG and PECB Accredited Examination Centre 
  • PEOPLECERT, EXIN, APMG Accredited ITIL Expert Trainer 
  • ACELOS Accredited courseware 
  • Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank! 
  • 17+ Yrs. of Experienced Trainer having solid exposure in IT Service Management Training and Consulting in more than 10 countries. 
  • You will be prepared to implement ITIL Processes for any industry/vertical/domain. This is biggest value out of the program which is rarely available with other partners. 
  • Training based on Consulting exposure, role plays, live case studies & not just slides 
  • You will learn How to build the business case on various areas and drive the ROI for your organization & clients! 
  • 11000+ Professionals Trained from most of the leading companies in India & international like IBM, Infosys, Allscripts, TCS, Wipro, KPIT Cummins, HP -Mphasis, Persistent, ATOS, Mahindra Satyam, Accenture, etc.. 
  • Value for Money (not just a piece of paper i.e. called as Certificate) 
  • 100% Success warranty, if failed IEVISION will pay the second round of exam! 
  • Immediate Result, Online Certificate in 48 Hours 


Muhibbul Muktadir Tanim Senior Manager at Infrastructure & Systems Management ,icddr,b

The training conduction by Mr. Mahesh about ITIL Intermediate - Service Operations is very helpful for me as well as for my organization. He nicely briefed incident,problem,access,event management. His presentation with putting scenario and examples help us plotting our requirements. I would like to have sessions with him in future.

Antar Manager at Systems, Information Technology ,ICDDRB

It has really been a great experience to attend the session for last two days and I have really enjoyed the workshop through out as the sessions been much interactive. Our facilitator Mr. Mahesh Pandey been really resourceful and helped me to get around the ITIL Intermediate Service Operation concepts properly. I wish him all the best..

Jitendra Majhajan Project Lead at Persistent Systems LRD

Excellent, interactive training of ITIL Service operations (Intermediate] by Mahesh Pande. The training will help us in regular IT work. Thanks Mahesh !!!! Regards Jitendra

Md Kafil Uddin Lead Engineer IT Planning at Grameenphone Ltd, Bangladesh

It was a comprehensive session with ITIL Service Operation details, learning with Mahesh Pandey is great fun.

Shahnewaz Arefeen GM, IT Partner Management at Grameenphone Ltd., Bangladesh

I\'ve completed ITIL Intermediate (service Operation) The experience was excellent


Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.

Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation. 

No, ITIL Service Operation Certifications has no expiry. Once a candidate is certified, it is be valid throughout.

There is no eligibility criteria for ITIL Service Operation Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.

Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.

Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.

Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions.  Training focus more on participants understanding on all processes by relating to industry specific examples.

99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.

Yes, IEVISION offers discount for a group of 3+ Professionals

  • Classroom
  • Virtual Classroom- Lead Instructor

Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals

Virtual Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Pre-courseware, Soft Copy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy.

Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Accredited Hardcopy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy, 2 Days Delicious food & refreshments

ITIL Service Operation Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.

You need Computer with good Internet connection to attend the virtual classroom program.   

Yes. You can 100% Cancel the booking. Please follow the cancellation policy 

  • 3-5 Member 5%
  • 6-8 Member 10%
  • 9+ Member 15%


11000 +

Professionals Trained