IEVISION IT Services Private limited is the best IT Training and Certification provider accredited by AXELOS - PEOPLECERT, EXIN, IGC, APMG International, ISTQB & PECB (Professional Evaluation and Certification Board).
IEVISION IT services Pvt Ltd,
7, Bilvakunja Apartment,
Bhandarkar Road, Pune - 411004
+9196046441000, +919604664000 info@ievision.org

ITIL Service Design

  • AXELOS- PEOPLECERT Accredited Training Organization
  • Accredited ITIL Expert Trainer & Consultants with 15+ Years of Experience
  • Course Fees Includes the Certification Cost
  • 98% Passing Rate
  • Gain 3 Credits towards ITIL® Expert Certification
  • 45 PDU Certificate
  • Downloadable Courseware



UPCOMING BATCHE(S) IN "PUNE" (change city)

Date Time Course Type Price Option
This unit introduces the candidate to the concepts and terminology in the field of Service Design.
Be able to understand and describe:-
  •  The Concept of Service Management as a practice
  •  The Concept of Service, its value proposition/composition
  •  The Concepts of Function, Process and Role
  •  The Purpose, goals and objectives of Service Design
  •  The Scope of Service Design
  •  The Business value
  •  The Contents and use of the Service Design Package
  •  The Contents and use of Service Acceptance Criteria
  •  Service Design 8 Processes
  •  Design Coordination
  •  Service Level Management
  •  Supplier Management
  •  Service Catalogue Management
  •  Availability Management
  •  Capacity Management
  •  Information Security Management
  •  IT Service Continuity Management
  •  Implementation Consideration
  •  Technology Considerations
Service Design Lifecycle module focuses on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. The Service Design module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.
This 2-day ITIL® Intermediate – Service Design course immerses  students in the overall concepts, processes, policies,and methods associated with the Service Design phase of the Service Lifecycle.
  •  Achieve ITSM Global Certification
  •  Justify higher salary and promotion
  •  Learn how to set up the right expectations on IT services
  •  Establish the ITSM Framework for your organization
  •  Learn how to minimize service disruption
  •  Understand the basis of service level agreements and contracts
  •  Speak International ITIL Language
  •  Learn to customize the processes
  •  Define, measure and report relevant metrics
  •  Improved customer satisfaction through a more professional
  •  Approach to service delivery
  •  Ensure the Quality of services matches customer needs and
  •  Expectations
  •  Improved use of skills and experience
  •  Improved delivery of third party service.
  • Introduction to service design 
  • Service design principles
  • Service design processes
  • Service design technology-related activities 
  • Organizing for service design
  • Technology considerations 
  • Implementation and improvement of service design 
  • Challenges, critical success factors and risks
  • Prerequisites :Hold an ITIL v3 Foundation Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • Following is information on AXELOS-PEOPLECERT Accredited ITIL 2011 Service Design certification exam. 
  • Exam Duration: 90 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Exam Pass Mark: 70%
  • Level of Qualification: ITIL Intermediate
  • Electronic Devices Permitted: No
  • Open Book: No

Exam Language

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese
  •  IT Professional (Systems, Network, Application, Voice) 
  •  Technical Executives, SMEs & Managers
  •  IT & Business Supervisory staff
  •  Team leaders
  •  Service designers
  •  IT architects
  •  IT planners
  •  IT consultants
  •  IT audit managers
  •  PEOPLECERT, APMG & PECB Accredited Training Organization
  •  PEOPLECERT, APMG Accredited Examination Centre
  •  PEOPLECERT, APMG Authorized ITIL Expert Trainer
  •  AXELOS Accredited courseware that is being used by various partners, internationally
  •  98% Passing Rate
  •  Highest customer satisfaction
  •  Trainer has over 15+ Years of Solid exposure in IT Service
  •  Management Training and Consulting in more than 14 countries.
  •  Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!
  •  Don’t just clear your certificate, acquire knowledge like ITIL Industry consultant!
  •  Training based on Consulting exposure, role plays, live case studies & not just the slides
  •  Learn how to build the business case and drive the ROI for your organization & clients!
  •  Globally, 11000+ Professionals Trained from various industries like
  •  Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc.
  •  Value for Money (not just a piece of paper i.e. called as Certificate)
  •  Immediate Result, Online Certificate in 48 Hours.


Abhishek Bhosle Sr Supervisor at emirates Airlines

Mahesh Pande has done a fantastic job by teaching ITIL Service Design. Concepts which are followed in every IT organisation are made more clear and more defined in a format which a IT professional would understand with live examples and not only followed by a book. Mahesh and Team in IEVISION are doing a fantastic job! Keep it up!!! and keep us training for our better future. The quote which is in the office is clearly delivered by Mahesh & Team \"Design your Life & Create your destiny

Md. Mizanur Rahman System Analyst at Basundhara Group

The training will help me in ITIL Service  Design.  The trainer was Mahesh Pande who is very much experienced, knowledgeable person. In future for intermediate I will come to IEVISION only .

Rajashekar Potu System Engineer at MAN Diesel & Turbo

It has been a great experience of receiving highly conceptual training session on ITIL. The trainer Mr. Mahesh Pandey had tried to delivered all the session by using lot of practical experiences and tactical tools which was very effective. I think it will enrich the participant knowledge of understanding regarding IT Service management and open the door of wisdom to shape each individual to become more confident to proper IT practice.

Antar Manager at Systems, Information Technology ,ICDDRB

It has really been a great experience to attend the session for last two days and I have really enjoyed the workshop through out as the sessions been much interactive. Our facilitator Mr. Mahesh Pandey been really resourceful and helped me to get around the ITIL Intermediate Service Design concepts properly. I wish him all the best..


Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.

Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation. 

No, ITIL Service Design Certifications has no expiry. Once a candidate is certified, it is be valid throughout.

There is no eligibility criteria for ITIL Service Design Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.

Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.

Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.

Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions.  Training focus more on participants understanding on all processes by relating to industry specific examples.

99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.

Yes, IEVISION offers discount for a group of 3+ Professionals

  • Classroom
  • Virtual Classroom- Lead Instructor

Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals

Virtual Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Pre-courseware, Soft Copy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy.

Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Accredited Hardcopy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy, 2 Days Delicious food & refreshments

ITIL Service Design  Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.

You need Computer with good Internet connection to attend the virtual classroom program.   

Yes. You can 100% Cancel the booking. Please follow the cancellation policy 

  • 3-5 Member 5%
  • 6-8 Member 10%
  • 9+ Member 15%


11000 +

Professionals Trained